Eq24 Terms & Conditions — Rules of Use
Please read these Terms and Conditions carefully before using the eq24 platform. This page outlines your rights, responsibilities, and all rules governing the use of the platform in full detail.
Get Started NowAcceptance of Terms & Scope of Application
By accessing or using the eq24 platform, you are deemed to have fully accepted all of these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform. These terms apply to all users in Bangladesh and constitute a legally binding agreement. eq24 reserves the right to update or amend these terms at any time. Continued use of the platform following any changes will be considered acceptance of the updated terms.
These terms apply exclusively to residents of Bangladesh who are legally eligible to use such entertainment services. You must be 18 years of age or older to use our services. Creating an account on behalf of a minor is strictly prohibited and any such account will be terminated. eq24 is committed to providing a lawful and responsible entertainment service at all times.
These terms and conditions reflect the most recent update and supersede all prior versions. We encourage users to review this page regularly to stay informed of any changes. If anything is unclear, please reach out to our support team. For significant updates, eq24 will make every effort to notify users via their registered email address.
Account Creation, Security & User Responsibilities
Account Registration
To register on eq24, you must provide accurate and complete personal information. The name, mobile number, and date of birth you submit at registration must be genuine. Creating an account with false or misleading information is a breach of these terms and may result in account termination at any time. Each individual may only hold one account; creating multiple accounts is strictly prohibited. eq24 may request a national ID or other supporting documents at any time for identity verification purposes.
Password & Security
Keeping your account password confidential is entirely your responsibility. Never share your login credentials with anyone. If you suspect unauthorized access to your account, change your password immediately and notify our support team. eq24 will not be held liable for any losses resulting from unauthorized use of your account. We strongly encourage all users to set a strong password and enable two-factor authentication.
General User Responsibilities
All users are required to comply with applicable Bangladeshi laws while using the eq24 platform. You must not interfere with other users' experience or disrupt the normal operation of the platform. The use of any automated software, bots, or hacking tools is strictly prohibited. If you notice any suspicious activity, please report it to eq24 immediately. You are solely responsible for all transactions and actions carried out through your account.
Platform Usage Rules & Prohibited Activities
Eq24 is committed to providing all users with a fair, secure, and enjoyable experience. All content, games, and services on the platform are intended solely for personal and recreational use. Using the platform for commercial purposes or on behalf of third parties is strictly prohibited. eq24 reserves the right to restrict or revoke any user's access at its sole discretion.
The following activities are strictly prohibited and may result in permanent account closure:
- Fraudulent Activity, Match Fixing & System Manipulation
- Creating Multiple Accounts or Using Another Person's Account
- Money Laundering or Illegal Financial Activity
- Unauthorized Access to Platform Software, Code, or Data
- Harassing, Intimidating, or Engaging in Offensive Conduct Toward Other Users
- Bonus or Promotion Abuse
All games and betting activities on the eq24 platform are operated through a Random Number Generator (RNG) system that is fully impartial and independently audited. Users understand that outcomes in betting and gaming cannot be guaranteed. eq24 does not predetermine the result of any game — all outcomes are entirely chance-based. Users are encouraged to bet responsibly and enjoy the platform within their limits.
Payment, Transaction & Withdrawal Rules
Deposit & Currency Policy
All financial transactions on eq24 are conducted in Bangladeshi Taka (BDT / ৳). For deposits, we support mobile banking and other approved payment methods available in Bangladesh. Details on minimum deposit amounts and maximum limits can be found on the Payments page. Completed transactions generally cannot be reversed. For any deposit issues, please contact our support team within 24 hours.
Withdrawal Process
Your account must be fully verified before you can submit a withdrawal request. Withdrawal requests are generally processed within 1–5 business days. eq24 reserves the right to carry out additional identity verification for larger withdrawal amounts. Withdrawals may be temporarily placed on hold if fraudulent activity is suspected on an account. All withdrawals must be made using the payment method registered to your account.
Bonus & Promotional Offer Terms
All bonuses and promotional offers on eq24 come with specific wagering requirements that you should read carefully before accepting. Bonus funds cannot be withdrawn directly; they only become withdrawable after the required betting amount has been completed. Claiming the same bonus across multiple accounts is strictly prohibited and will result in all associated accounts being suspended. eq24 reserves the right to modify or cancel any bonus offer at any time. Full terms and conditions for each bonus can be found on the relevant promotions page.
Limitation of Liability, Intellectual Property & Third Parties
Limitation of Liability
The eq24 platform is provided on an "as is" basis and we cannot guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to technical issues, scheduled maintenance, or unforeseen circumstances. eq24 will not be held financially liable for any gaming or betting losses. eq24 reserves the right to correct any transaction that has been processed incorrectly due to a technical error. eq24 is not responsible for any losses caused by third-party services or systems.
Betting and gaming activities carry financial risk, and users are considered to be fully aware of this risk when using the platform. eq24 promotes responsible gaming and provides resources to support users who may be experiencing difficulties. We never encourage excessive betting and always recommend enjoying the platform within your means.
Intellectual Property Rights
All content, designs, logos, trademarks, software, and other materials on the eq24 platform are the exclusive intellectual property of eq24. Copying, reproducing, distributing, or using these assets for commercial purposes without prior authorization is strictly prohibited. Users are granted a limited licence for personal, non-commercial use of the platform only. eq24 reserves the right to take legal action against any violation of this licence. Any infringement of third-party intellectual property rights is the sole responsibility of the user involved.
The eq24 platform may incorporate third-party services or technologies, each of which operates under its own terms and conditions. eq24 is not responsible for the quality or reliability of these third-party services. While we exercise due care in selecting third-party providers, we cannot guarantee against issues arising from external factors. Users are advised to review the relevant third-party terms before using those services.
Data Privacy & Information Security Policy
Eq24 treats the protection of users' personal data as a top priority. Information you provide will only be used for service delivery, identity verification, and security purposes. We never sell your personal data to third parties. Information may be disclosed to government authorities where required by law or for investigative purposes. For our full data protection policy, please visit our Privacy Policy Read the page.
Eq24 uses advanced encryption technology to protect users' financial and personal information. All data stored on our servers undergoes regular security audits. Users may request to update, correct, or delete their personal data at any time. Any data protection concerns can be directed to our support team. We are committed to complying with applicable data protection laws in Bangladesh.
Secure Storage
All data is stored on encrypted servers and backed up on a regular basis.
Never Sold to Third Parties
Your personal information is never sold to advertisers or third parties.
Right to Erasure
Users may submit a request to have their personal data deleted.
Account Suspension & Termination Policy
Eq24 reserves the right to temporarily suspend or permanently close any account without prior notice under the following circumstances. Any breach of these terms may result in immediate account closure. Accounts found to be involved in fraudulent activity, money laundering, or any other illegal conduct will be permanently closed and balances may be forfeited. Operating multiple accounts from the same device or IP address may also lead to account closure. Providing false information during the identity verification process will result in immediate account termination.
Users may also close their account at any time. Before submitting a closure request, please ensure you have withdrawn any remaining balance from your wallet. Once the account is closed, any associated bonuses and promotional benefits will be forfeited. As part of its responsible gaming commitment, eq24 offers a self-exclusion feature that users can access whenever needed. To learn more about this feature, Responsible Gaming Visit the page.
Dispute Resolution & Governing Law
Any dispute between eq24 and a user will first be addressed through mutual discussion. If you have a complaint or dispute, please contact our support team first and provide full details of the issue. The support team will endeavor to review and respond to your complaint within 72 hours. If the matter cannot be resolved through discussion, it will be referred to a competent court for settlement. These Terms and Conditions shall be interpreted and enforced in accordance with the applicable laws of Bangladesh.
Bangladesh courts shall have exclusive jurisdiction over any legal disputes arising from use of the platform. By using the platform, users agree to submit to this jurisdiction. Should any provision of these terms be found invalid by a court, the remaining provisions will continue in full force and effect. eq24 is committed to resolving disputes in a fair and transparent manner. We believe most issues can be resolved through direct communication.
Frequently Asked Questions About Our Terms
Find answers to the most frequently asked questions from our users below.
Yes, eq24's terms and conditions are fully compliant with applicable laws and regulations in Bangladesh. We are committed to ensuring a safe and legally sound environment for all users in Bangladesh. Any updates to the terms also strictly adhere to Bangladesh law. Users are welcome to contact our support team with any legal questions. eq24 operates at all times on the basis of transparency and legal compliance.
For significant changes, eq24 will endeavour to notify registered users by email. That said, it is each user's responsibility to review these terms and conditions regularly. The date of any update will always be displayed at the top of this page. Continued use of the platform after changes have been made will be taken as acceptance of the updated terms. If you have any questions about a specific change, please get in touch with our support team.
Common reasons for account closure include: registering with false information, creating multiple accounts, fraudulent activity, bonus abuse, and harassment of other users. Accounts may also be closed if the holder is identified as a minor or fails age verification. Suspected money laundering or illegal financial activity will result in immediate account suspension. eq24 will always endeavour to inform users of the reason for closure, though this may not always be possible for security reasons. If you believe your account was closed unfairly, please contact our support team to initiate an appeal.
Standard withdrawal requests may take 1 to 5 business days to process. Larger withdrawals may require additional identity verification, which can extend processing times. Fully verified accounts are processed faster, so we recommend completing verification in advance. Delays may occasionally occur due to bank holidays or payment gateway issues. If you have not received your withdrawal within the expected timeframe, please contact our support team with your transaction ID.
To claim a bonus, you must have a verified account and meet the conditions of the relevant promotion. Each bonus offer has its own eligibility criteria, which are clearly outlined in the offer details. Any attempt to claim the same bonus multiple times or across multiple accounts will result in all bonuses being voided. Wagering requirements must be met before bonus funds can be withdrawn. Full terms and details for each bonus can be found in the Promotions section of the platform.
Yes, you can request to close your eq24 account at any time. Before doing so, make sure to withdraw any remaining balance from your wallet, as access will be restricted once the account is closed. eq24 also offers self-exclusion and temporary break options as part of its responsible gaming tools. During a temporary break, you will not be able to access your account or place any bets. To permanently close your account, contact our support team and confirm your request.
Related Policies
Explore the pages below to learn more about eq24's full policies.
Privacy Policy
Find out in detail how your personal information is collected, stored, and used. Your privacy is our highest priority.
Read MoreResponsible Gaming
Follow our responsible gaming guidelines for a safe and healthy entertainment experience. Play within your limits.
Read MoreAbout Us
Visit our About page to learn who eq24 is and what we stand for. We are committed to transparency and building trust with our users.
Read MoreUnderstood the Terms? Join Now
If you are satisfied with the eq24 Terms and Conditions, register today and become part of Bangladesh's premier online entertainment platform. We are always ready to ensure you have a safe and enjoyable experience. Our support team is available around the clock for any questions or assistance you may need.