What Information Do We Collect?
The following information may be collected when you register and use the eq24 platform.
Account Information
Your name, email address, mobile number, and date of birth are collected at registration. This information is essential for age verification, as eq24 only provides services to users aged 18 and above. Your password is always stored in hashed form and no member of our staff can ever view it. You can update any of your details at any time through your profile. Two-factor authentication is also available to help keep your account secure.
Device & Browser Information
When you access the eq24 platform, your device type, operating system, browser type and version, and IP address are collected automatically. This information is used primarily for security monitoring, fraud detection, and improving platform performance. If you access via a mobile device, device ID and network information may also be logged. This data is never sold to third parties for marketing purposes. Location-related information is used solely to comply with applicable legal requirements.
Payment & Financial Information
Your payment details — such as your bKash, Nagad, or Rocket number — are collected to process transactions in BDT. Full bank account or card numbers are never stored on our servers; all payment processing is handled through verified third-party gateways. Deposit and withdrawal history, including amounts and dates, is recorded to comply with anti-money laundering regulations. Your financial transaction records are not shared with anyone outside of regulatory requirements. All financial data is protected with strong encryption.
Usage Data & Behavior
Data about which pages you visit, how long you stay, which games or events you participate in, and which buttons you click is collected automatically. This usage data helps personalize your platform experience and surface the most relevant content. It also supports responsible gaming by allowing us to analyze betting patterns. Data is generally processed in anonymized form for statistical analysis and will never be used against you.
How Is Your Information Used?
Eq24 uses your data only for specific, transparent purposes.
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Account Management & Service Delivery: Your information is used to create your account, verify logins, process payments, and pay out winnings. It is also needed to correctly apply bonuses and promotional offers. These processes are essential to keeping eq24 running smoothly.
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Security & Fraud Prevention: Your data is used to detect unusual account activity, prevent multiple account registrations, and block unauthorized access. This also covers anti-money laundering compliance and responsible gaming oversight. Our security team monitors the platform around the clock.
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Customer Support & Contact: Our support team can resolve your issues quickly because they have access to your account and transaction history. Notifications about important policy updates or security matters are sent directly to your email or mobile number. You can opt out of marketing messages at any time.
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Legal Compliance: Certain data must be retained to comply with applicable laws in Bangladesh, regulatory guidelines, and lawful requests from government authorities. Transaction records are kept for a specified period for audit purposes. Data is not used beyond what these obligations require.
What You Need to Know About Cookies & Tracking
Eq24 uses cookies to improve service quality and make your experience smoother.
Essential Cookies
These cookies are essential for the platform to function. They handle tasks like maintaining login sessions, storing security tokens, and remembering your language preference. They cannot be disabled, as the service will not work properly without them.
Analytics Cookies
Analytics cookies are used to understand which parts of the platform are most used and where improvements are needed. This data is generally processed in anonymized form and is not used to identify any individual. You can disable these cookies through your browser settings at any time.
Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may affect how some parts of the service work. We never use third-party advertising tracking cookies.
How Long Is Data Retained and How Is It Protected?
Eq24 follows industry-standard security practices to keep your data safe.
Data Retention Period
All your data is retained for as long as your account remains active, and you can view or update it at any time. Even after account closure, financial transaction records are typically kept for five to seven years to meet legal obligations — a retention period set in line with Bangladesh Financial Intelligence Unit guidelines. Once that period expires, data is securely deleted to prevent any unauthorized access. Personally identifiable information that is no longer needed is removed as promptly as possible.
Security Measures
Eq24 protects your data using 256-bit SSL encryption, the same standard used in the banking industry. All sensitive data stored on our servers is additionally encrypted and can only be accessed by authorized staff with limited permissions. Systems are kept up to date through regular security audits and vulnerability assessments. If unusual login attempts or suspicious activity are detected, account protection measures activate immediately. Strict physical security controls at our data centers also ensure that unauthorized physical access is completely prevented.
Is Your Information Shared with Third Parties?
Eq24 never sells your personal data; however, limited information may be shared in specific circumstances.
Payment Processors
Financial information required to process transactions is shared with approved payment gateways, including bKash, Nagad, Rocket, and other authorized providers. These third-party service providers are bound by strict privacy obligations and may only use the data for transaction processing purposes. Our agreements with them include clear terms to prevent misuse of data. No personal information beyond what is needed for the transaction is sent to them. eq24 regularly reviews the security practices of these partners.
Legal & Regulatory Authorities
Sharing certain information may be legally required to comply with court orders, lawful requests from law enforcement, or regulatory authority directives. In such cases, we provide only the specific information requested — nothing more. Where possible, we will attempt to notify you, though legal restrictions may sometimes prevent this. A detailed log of all such disclosures is maintained. Data is never shared with government agencies for marketing or commercial purposes.
Our Key Commitments
Eq24 never sells, rents, or exchanges your personal information with advertisers, data brokers, or unrelated third parties. Our business model does not depend on selling data — our goal is to provide you with a safe and enjoyable entertainment experience. Your trust is our most valuable asset.
What Rights Do You Have Over Your Data?
Eq24 believes your data belongs to you — so you stay in control.
Right to Access Your Data
You can log in to your account at any time to view all the information we hold about you. If you need a detailed report on specific data, you can submit a request to our support team and we are required to provide it within 30 business days.
Right to Correction
If any information in your profile is incorrect or out of date, you can update it directly through your account settings. Some changes may require identity verification for security purposes. Our support team is always available to assist you as well.
Right to Deletion
You can request to close your account and have your personal data deleted. Note that certain financial records may be retained for a legally required period. Once we receive your request, we will act as promptly as possible and keep you informed throughout the process.
How Will You Know When the Policy Changes?
Eq24 will notify you in advance of any significant changes to the Privacy Policy.
This Privacy Policy may be updated from time to time, particularly when new features are added to our service or applicable laws change. For any significant changes, we will send a notification to your registered email address and display a clear notice on the platform. You will be informed at least seven days before a change takes effect, giving you time to make an informed decision. Continued use of the platform after any changes will be considered acceptance of the updated policy. Each version will show a "Last Updated" date at the top so you can easily track changes. You may also request a copy of a previous version from our support team for comparison.
Need Help?
If you have any questions about our Privacy Policy, please contact our support team.
Email: support@eq24.net